Refund policy

At ADHOPPET, we offer returns with refund back to your initial payment method or store credit.  
Returns must be made within 15 days of the initial delivery date. Products must be in new condition with tags and packaging intact. Items should be clean and free of dog hair. All products are subject to photo inspection. A $9fee for restocking and shipping will be deducted from your refund to your original payment method. This $9 fee does not apply to returns that are made to store credit. 
To start your return, simply click here.  
Follow these simple steps: 
1. Enter your order number and postal/zip code into the portal. 
2. Answer a few questions and upload photos of the product to be returned.  
3. Our customer experience team will review and email you back within 1-2 days.  
4. Print out the prepaid shipping label. 
5. Attach the shipping label to the outside of the box. 
6. Drop off the package at the nearest specified carrier location. 
7. Once we receive your item(s), you will receive your refund or store credit.  
If you need help, please reach out to us via phone, email, or live chat with your order number and the item(s) you wish to return, and we will take it from there!